shipping and order processing
1). Confirmation of your order.
We keep you up to date with the progress of your order. We'll email you a confirmation right after we receive your order (depending on the time of day this can anywhere up to a couple of minutes to come through, but usually it's instantaneous). Upon dispatching your order we'll send a further confirmation complete with tracking details if applicable. If your parcel is travelling with DPD, you'll also receive a separate notification from them.
2). Dispatching your order.
UK delivery options
Most orders are dispatched the same day or within 24 hrs of your payment being received (excluding weekends). At the checkout you will be given two UK shipping options:
- Free UK standard delivery on everything*. Allow 2-3 working days for an order to arrive.
- UK next working day (£9.99 fixed price). Cut-off time 12.00pm Mon - Thurs. Orders placed on Friday before noon will be delivered on the next working day (Monday).
Weekend delivery. Unfortunately we don't offer a weekend delivery option.
At the checkout you can specify a different delivery address. Most of the packages are too large to fit through a letterbox and if you are at work during the day or going on holiday, you might consider having your goods delivered to a different address where someone can take your parcel during the day.
NOTE: If an item is being sent 1st class post, it doesn't always mean it will be dispatched the very same day you place an order.
* Unfortunately there has to be some exclusions to "free UK delivery". Couriers see parts of the UK a license to make extra money. The postcodes below have a £10 surcharge added (we don't make any money from shipping costs).
Postcode surcharge areas:
ALL BT, IV, GY, JE, ZE, IM, PH.
AB10-AB56, TR21-TR25, FK17-FK22, G83, HS1-HS9, KA27-KA28, KW1-KW28, PA20-PA99.
We can ship most orders to Western Europe (Spain, France, Germany, Ireland, Italy, Portugal, Belgium, Austria, etc) for £14.99 (3-5 day service).
Shipping to Norway, Sweden and Finland costs £19.99 (5 day service).
Sorry we don’t ship to the USA. The main reason is that electrical goods won’t work in the US (the UK uses 240v and the US uses 110v). Also, shipping cleaning fluids across the Big Pond is very expensive.
Please email us for a shipping quotation to your country: firstname.lastname@example.org
All prices are shown in UK Pounds.
VAT / TAX is not charged on sales outside of the UK. However, local taxes or import duty for overseas customers might be applied in your home country.
3). Delivering your order.
Once you place your order online, we aim to ship all orders on the same day (Monday - Friday). In many cases we use a next day delivery service, whether this be Royal Mail 1st Class post for smaller items or DPD Next Day for larger/heavier items.
DPD - 1 hour delivery window
If your order is sent via DPD, they will email you regarding the status of your delivery. The email will be sent on the morning of delivery and will confirm a one hour window during which DPD will attempt delivery.
Tracking your order.
If your order has been sent by Courier (DPD or TNT) we will provide you with a tracking reference in your dispatch notification email, alongside notification of which Courier we have used. Should you have lost your tracking details or notification email, don't worry. Simply drop us an email or call us on one of the numbers at the top of the page. If your order has been sent by Royal Mail post then unfortunately we are unable to track it.
NOTE: If you have ordered an ultrasonic cleaner + cleaning solution, these items are dispatched separately, so don't be alarmed if one item arrives before the other.
Delivery problems or product support & advice.
If you have any issues with your delivery, or any questions or queries, don't hesitate to contact us.