You order. We ship. It gets delivered quickly.
Order processing is (almost) fully automated. We send the goods you want, to the address you give us. Please double check you enter everything correctly.
1). Order confirmation.
We'll immediately email confirmation when we receive your order. Upon dispatch, we'll send an update. If your parcel is travelling with DPD, you'll also receive a separate notification from them with tracking.
2). Dispatching your order.
UK delivery options
Most (not all) orders placed before 13.00 are dispatched the same day (excluding weekends). At the checkout you will be given two UK shipping options:
- Free UK standard delivery on everything*. Allow 2-3 working days for an order to arrive.
- UK next working day (£9.99 per order). Cut-off time 13.00pm Mon - Thurs. Orders placed on Friday after 13.00 will be delivered the next working day (Monday).
Weekend delivery. DPD now deliver to many domestic addresses on Saturdays but it's not guaranteed. They don’t deliver to business addresses on a Saturday.
At the checkout you can give a different delivery address. If you work during the day or are going on holiday, consider having your goods delivered to a different address where someone can take your parcel during the day.
* Unfortunately there are some exclusions to "free UK delivery". Couriers see parts of the UK a license to make extra money (we don't make any profit from shipping charges). The postcodes below have a £10 surcharge added
Postcode surcharge areas:
BT, IV, GY, JE, ZE, IM, PH.
AB10-AB56, TR21-TR25, FK17-FK22, G83, HS1-HS9, KA27-KA28, KW1-KW28, PA20-PA99.
We can ship most orders to Europe (Spain, France, Germany, Ireland, Italy, Portugal, Belgium, Austria, etc) for £19.99 (3-5 day service).
Shipping to Norway, Sweden and Finland costs £24.99 (5 -7 day service).
Sorry we don’t ship to the USA. The main reason is that electrical goods won’t work in the US (UK use 240v. The US has 110v). Also, shipping cleaning fluids across the Big Pond is very expensive.
Worldwide delivery (any destination not mentioned above)
Please email us for a shipping quotation to your country: firstname.lastname@example.org
If you live outside of the UK, the prices you see on our website have 20% VAT (tax) removed. What you see is what you pay. However, it is very likely you will have to pay tax or duty in your home country when the goods are delivered or pass through your customs border.
All prices are shown in UK Pounds Sterling (£).
3). Delivering your order.
Most orders placed before 13.00 are dispatched the same day (excluding weekends).
If your order has been sent by DPD you'll get a tracking number by email or text. This will be normally be sent on the morning of delivery and will confirm a one hour "window" during which DPD will attempt delivery. If your order has been sent by Royal Mail post then unfortunately we are unable to track it.
NOTE: If you have ordered an ultrasonic cleaner + cleaning solution, these items are dispatched separately, so don't be alarmed if one item arrives before the other.
Delivery problems or product support & advice.
If you have any issues with your delivery, or any questions or queries, don't hesitate to contact us.