2 year warranty - we like to keep it simple. Having parted with your money you need to know that should your DK Sonic ultrasonic cleaner develop a fault, the issue will be resolved.
All DK Sonic brand (and only DK Sonic brand) ultrasonic cleaners have a 2 year warranty. Should any component fail within 24 months from the date of delivery, the machine will be replaced or repaired.
If something goes wrong within:
1 month, we will exchange the product for a new one or give a refund if required. We pay all shipping costs.
2 - 12 months, we will ask to inspect the unit to check it's been operated correctly and not damaged. If faulty, we will repair or replace the unit at our discretion. You pay shipping to us. We pay return shipping cost.
13 - 24 months, we will ask to inspect the unit to check it's been operated correctly and not damaged. If faulty, we will repair or replace the unit at our discretion. The customer pays all shipping costs.
The warranty excludes misuse or accidental damage by the customer. Best Ultrasonic Cleaners Ltd reserve the right to inspect machines before deciding to replace or repair. Warranty work includes parts and labour. Also excluded is excessive or extended commercial use by business customers (e.g. beyond single shift / 5 days per week).
The warranty is exclusive to our customers. We do not cover items purchased anywhere else. Proof of purchase from us will be required.
All other brands or makes of ultrasonic cleaner that we sell (non DK Sonic) have a 1 year only warranty.
All warranty work is on a "back to retailer" basis. That is to say we don't make field visits. The machines need to be sent back to us. If it's a manufacturing fault, we will cover the shipping cost. If not, the customer will be asked to pay for the repair and shipping.
The item is your responsibility until it reaches us. Therefore for your own protection, we recommend that you use a delivery service that offers tracking and insurance for the value of the goods. Pack it suitable for the rough and tumble of the postal service. Please put a note in the box showing your details and explaining what the problem is.
Please send to:
Best Ultrasonic Cleaners
C/o Roch Valley Storage